Can I change or update my personal information?
How can I change my password?
You may change your password by going to "Change Password" under My Account. Fill up the required fields. Once your password has been successfully changed, your old password will be rendered invalid.
Can I have more than one account?
The rules of our site prohibit multiple accounts. We only allow one account per household.
How to verify my mobile number?
To verify your mobile number, simply click the "Verify" button beside your registered number under My Profile. Once clicked, our system will send a 6-digit verification code to your mobile number. Enter the code on the required field. Once successfully verified, a verified icon will be seen beside your mobile number.
What if I did not receive any verification code?
Please contact our Customer Support through e-mail or live chat. Our Customer Support team will gladly assist you.
I tried to login many times but still received the error message, "Wrong username/password".
If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or password field, the system temporarily locks your account. Please note that the system allows you to input your password only three times, and if you failed on the third attempt your account will be automatically locked for 30 minutes. Screen reader support enabled.
Is my personal account information secure in gdplay99?
We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith gdplay99 believes such action is necessary to comply with a legal process. Screen reader support enabled.
How do I make a deposit?
How will I be able to withdraw?
How can I transfer funds from one product wallet to another?
How do I convert cash points to cash?
What deposit methods do you accept?
We accept Local Bank Transfer and automated payment options which will depend on your chosen currency and your location. To check the payment options available for your currency, kindly view our Payment Options page.
What is the minimum and maximum deposit amount?
Each payment option may have different deposit limits. To view the minimum and maximum amounts, kindly view our Payment Options page.
What currencies do you accept?
How long does it take to proceed my deposit?
Processing time will depend on your chosen method. Deposit via automated payment solutions are processed instantly while Local Bank Transfer takes within 5 minutes. For more information, kindly view our Payment Options page.
Deposit status in Transaction History is a clickable Pending Link. What does this mean?
If your status is a clickable Pending Link, you are required to edit your transaction. Click the “Pending” link and you will be redirected to your pending transaction. Please fill in the needed details provided on the upper part of the form. Click Submit and wait for your deposit to be credited.
What is the minimum and maximum withdrawal amount?
Each payment option may have different withdrawal limits. To check the minimum and maximum amount, kindly view our Payment Options page.
How long will it take me to receive my withdrawal?
Processing time will depend on your chosen method. For more information, kindly view our Payment Options page.
Can I cancel a withdrawal request and how do I do it?
You can cancel your withdrawal request 60 seconds after submitting a withdrawal form by clicking on the “Cancel” button. This can also be found in the Transaction History page under status column. If your withdrawal request has exceeded 48 hours since the requested time, please contact Customer Support.
What identification do I need to supply for making a withdrawal?
You do not need to provide any identification for making a withdrawal. However, there may be an occasion that we will request a copy of your proof of ID, front and back, and a copy of a recent utility bill for security purposes.
Why is my MoneyBookers withdrawals being denied?
Your MoneyBookers withdrawal might be denied due to your MoneyBookers email (account) not being the same as your registered email address with gdplay99. Please contact gdplay99 Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied.
I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?
Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.
Can I withdraw before I finish wagering?
Yes you may. Withdrawal request with existing wagering requirements can be accommodated via Customer Support but will be deducted the bonus amount as well as the winnings. The initial balance or the remaining balance, in case the initial balance is less than bonus and winnings, will be paid out. Processing fee may apply.
Banking Details Page: What are the features in the Banking Details Page?
Players who use Local Bank Transfer payment method can now add, view, and delete their enrolled bank accounts.
You may also set a preferred bank account.If you have not enrolled a bank account or a newly registered player, clicking "Withdraw" in the menu shall redirect you to the enrollment page.
How to enroll my bank account in withdraw?
You may access it through the Banking Details Page in Cashier and click "Add Banking Detail" and fill out the form.
Kindly ensure that the enrolled bank account is the same as your bank account holder's name and registered gdplay99 account name to avoid withdrawal issues.
How many bank accounts can I enroll?
You may add up to 3 bank accounts for withdrawal
How to view my enrolled bank accounts?
You may access it through the Banking Details Page in Cashier and a table will display your enrolled bank account details
How to edit my enrolled bank accounts?
Currently, this is not available. But you may delete the bank account you wish to edit and manually add a new one.
How to set my bank account as preferred?
Click the view icon and click the "Set as Preferred" toggle button.
Once saved, there will be a green check icon beside the bank account number.
How to delete my enrolled bank accounts?
Just click the trash icon to delete your bank account.
We accept Local Bank Transfer and automated payment options which will depend on your chosen currency and your location. To check the payment options available for your currency, kindly view our Payment Options page.
Each payment option may have different deposit limits. To view the minimum and maximum amounts, kindly view our Payment Options page.
If you have any problem of making a deposit, please contact the Customer Support or click here to access live chat now.
We accept the below currencies:
If your status is a clickable Pending Link, you are required to edit your transaction. Click the “Pending” link and you will be redirected to your pending transaction. Please fill in the needed details provided on the upper part of the form. Click Submit and wait for your deposit to be credited.
Processing times depends on your chosen method. If you require any clarification, please contact our Customer Support.
Your withdrawal method should be the same as your chosen deposit method. For example, if you make a deposit via NETELLER, you will have to withdraw using the same payment method.
In order to use MoneyBookers for withdrawals, your MoneyBookers email (account) must be the same as your registered email address with gdplay99. Please contact our Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied.
If you would like to make a withdrawal which is not the same as your original deposit method, please contact our Customer Support team who may be able assist you.
Each payment option may have different withdrawal limits. To check the minimum and maximum amount, kindly view our Payment Options page.
You can cancel your withdrawal request anytime within 48 hours of submission, this can be done from within your account, simply click on the CANCEL WITHDRAWAL button within the cashier then select the pending transaction that you wish to cancel. If your withdrawal request has exceeded 48 hours since the requested time, then please contact our Customer Support.
You do not need to provide any identification for making a withdrawal. However, there may be an occasion that we will request a copy of your proof of ID, front and back, and a copy of a recent utility bill for security purposes.
Your MoneyBookers withdrawal might be denied due to your MoneyBookers email (account) not being the same as your registered email address with gdplay99. Please contact gdplay99 Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied
Yes you may. Withdrawal request with existing wagering requirements can be accommodated via Customer Support but will be deducted the bonus amount as well as the winnings. The initial balance or the remaining balance, in case the initial balance is less than bonus and winnings, will be paid out. Processing fee may apply.
Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.
Processing time will depend on your chosen method. For more information, kindly view our Payment Options page.
Players who use Local Bank Transfer payment method can now add, view, and delete their enrolled bank accounts.
You may also set a preferred bank account.
If you have not enrolled a bank account or a newly registered player, clicking "Withdraw" in the menu shall redirect you to the enrollment page.
You may access it through the Banking Details Page in Cashier and click "Add Banking Detail" and fill out the form.
Kindly ensure that the enrolled bank account is the same as your bank account holder's name and registered gdplay99 account name to avoid withdrawal issues.
You may add up to 3 bank accounts for withdrawal.
You may access it through the Banking Details Page in Cashier and a table will display your enrolled bank account details
Currently, this is not available. But you may delete the bank account you wish to edit and manually add a new one.
Click the view icon and click the "Set as Preferred" toggle button.
Once saved, there will be a green check icon beside the bank account number.
Just click the trash icon to delete your bank account.
If you have forgotten your username or password, simply click here. Our Customer Support team will assist you.
Please contact our Customer Support team.
The rules of our site prohibit multiple accounts. We only allow one account per household.
Each gdplay99 Product has its corresponding Wallet where you can deposit/ withdraw your funds. On the Deposit and Withdrawal pages, click the “Deposit to/Withdraw from” drop-down list, and choose the Product where you would like to transfer your funds. For example, if you want to deposit to your Casino account, choose Casino from the Product list. Once you have already deposited, it will automatically be reflected on your Wallet, under the ‘Your Balances’ section on the left side.
How can I transfer funds from one product wallet to another?
The list below shows the product and its corresponding wallet name:
Product | Wallet Name |
---|---|
Pinnacle | eSports (Pinnacle) |
OW Sports | OW Sports |
gdplay99 Sports | gdplay99 Sports |
Exchange | Exchange |
Casino | Casino |
Live Dealer, Games, Arcade, Virtuals, & Lottery | Common Wallet |
Opus Live Dealer | Opus Live Dealer |
Poker | Poker |
If you would like to change or update your information, you may go to "My Profile" under My Account. Should you wish to change any sensitive information, please contact our Customer Support through email or live chat. Our Customer Support team will gladly assist you. Upon validation of your account, we will update your registered information.
You may change your password by going to "Change Password" under My Account. Fill up the required fields. Once your password has been successfully changed, your old password will be rendered invalid.
To verify your mobile number, simply click the "Verify" button beside your registered number under My Profile. Once clicked, our system will send a 6-digit verification code to your mobile number. Enter the code on the required field. Once successfully verified, a verified icon will be seen beside your mobile number.
Please contact our Customer Support through email or live chat. Our Customer Support team will gladly assist you.
If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or password field, the system temporarily locks your account. Please note that the system allows you to input your password only three times, and if you failed on the third attempt your account will be automatically locked for 30 minutes.
We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith gdplay99 believes such action is necessary to comply with a legal process.
You can find all sports betting Rules and Regulations under our 'Rules and Regulations' page here.
The minimum amount that you can bet depends on the currency of your account. The maximum amount that you can bet depends on the trend of the betting market. If you are not sure and would like to find out more, please contact our Customer Support team.
Once a bet is placed unfortunately it cannot be cancelled.
You can now place your bet in your mobile phone via WAP. Enter https://www.gdplay99.com/en/sportsbook or https://mobile.gdplay99.com/en/sportsbook in your mobile browser. Once logged in, you can place your bets mobile.
We currently do not provide this service.
No, horse racing is not available currently on the Sportsbook.
If a sporting event or match is suspended, abandoned or terminated, then the entire match will be considered void. Matches will be declared void irrespective of any official decision to honour the result.
The stake will be returned on any single selection. Void bets in a mix parlay will be treated as non-runners and the stake will run onto the remaining selections in the bet.
We offer over 3000 live events a week across a multitude of sports including soccer, basketball, tennis, baseball and esports!
Handicap means betting when one competitor or team receives a virtual head start (effectively leading by that head start before the Event begins). The winner is the competitor or team with the better score after adding the given handicap to the result. Remaining Handicap rules are set out in the Specific Event Betting Rules.
You can check all your betting transactions by clicking on the 'Bet List' button located on the top of the Sportsbook page.
Asian Handicap betting means betting on which team will make the most number of goals based on the final score inclusive of any handicaps.
You can click on the 'Results' button on the top of the Sportsbook page. You can then select the particular date and sport from here.
Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.
Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.
There are few solutions that you can try;
Check your internet connection status or contact your internet service provider.
User Registration
Error Code | Error Description |
---|---|
1001 | Session ended due to inactivity. Please Login again to continue. |
0 | Account registration failed. Please contact our Customer Support for assistance. |
1 | Registration complete. Thank you for signing up! Simply choose your preferred Payment Method, Deposit and Bet now! |
002 | Invalid Username. Username should be between 8-30 characters and alphanumeric (a-z, A-Z, 0-9). |
003 | Invalid First Name. Please use only letters or Chinese characters. |
004 | Invalid Last Name. Please use only letters or Chinese characters. |
005 | Invalid birth date. Please input only numbers and select the year from the drop down menu. You must be at least 18 years of age to register with us. |
006 | Invalid address. Please input only numbers, letters and/or Chinese characters, up to 160 characters. |
007 | Invalid Password. Password should be between 6-12 characters and alphanumeric (a-z, A-Z, 0-9). |
008 | Invalid email address. Please ensure you enter your correct email address. Example: [email protected] |
009 | Invalid answer. All answers are exact case sensitive and must be entered as given. |
010 | Invalid security code. Please try again. |
011 | Invalid Contact Number. Contact number should be only numbers. |
012 | Invalid Username. Please use only letters, numbers and Chinese characters, between 3-15 characters and should begin with a letter. |
013 | Invalid Password. Please use only letters and numbers, 6-12 characters only. |
014 | Invalid First Name. Please use only letters and Chinese characters. |
015 | Invalid Last Name. Please use only letters and Chinese characters. |
016 | Invalid Email. Email should be between 5-50 characters and alphanumeric (a-z, A-Z, 0-9). Please ensure you enter your correct email address. Example: [email protected] |
017 | Invalid City. City should be letters and/or Chinese characters, and maximum of 64 characters. |
018 | Username already exists. Please choose a different username. |
019 | Email already exists. If you have forgotten your username and/or password, please click here. Otherwise, contact our Customer Support for assistance. |
020 | You must be at least 18 years of age to register with us. |
021 | Invalid Address. Only up to 160 characters are allowed. |
022 | Invalid Contact Number. Only 20 characters are allowed. |
023 | An error has occurred. Please refresh and try again or contact our Customer Support. |
024 | Username already exists. Please choose a different username. Username should be between 3-15 characters and alphanumeric (a-z, A-Z, 0-9). |
025 | A welcome email has been sent to you. Please check your registered email inbox and contact our Customer Support for an update on your registration status. |
Should you have any issues accessing our site, you should contact our Customer Service team via Email, Live chat, QQ, or our toll free phone number. Please find details under Help/Contact Us.
There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise using Adobe Flash version 9 or later.
If the problem still occurs, please contact our Customer Service team.
You may contact our Customer Service team via Email, Live chat, QQ, social channels or our toll free phone number. Check our Help Centre or full details, or find more details under Help/Contact Us.
Simply click on the 'Live Chat' banner on the right hand side of the homepage or click on the 'Help Center' section at the top of the homepage to access live chat.
We have Simplified Chinese, Traditional Chinese, Thai, Vietnamese, Korean, Bahasa Indonesia and English available 24 hours a day, 7 days a week.
We will aim to reply to your email within 2 hours.
International: Your Country's International Access Code +800-7423-2274
We need your email address for contacting you with important information, latest news and promotions, and to assist you with any queries you may have.
Please refer to the affiliate page for details.
You will need to be over the age of 18 to bet with us.
In order to receive gdplay99's latest news and promotions, please make sure you have ticked the box under the statement ‘I would like to receive information about promotions and updates.’ which can be found in My Account.
Founded in 2010, Philippine, gdplay99 is the one of the first licensed online gaming companies under the regulation of CEZA and First Cagayan as well as the local laws. It had become a favoured on-line sports betting with its strict operation and customer-first spirit in four years. Now, owing to its considerate service and perfect reputation, gdplay99 is the first-choice of many players.
But recently, unlicensed operators have copied the gdplay99 site in attempts to scam unsuspecting customers. gdplay99 here kindly reminds all players to be careful and here are some tips to identify fake websites:
Be careful and cautious all the time. For fund security reason, keep an eye on the websites you meet!
If you detect any suspicious websites, don’t hesitate to contact our 24/7 online Customer Service Team.
What are the major differences between Dafa Sports and OW Sports?
Please note that negative odds on Dafa Sports works differently to OW Sports. On Dafa Sports, the amount that you input into the betslip is always the amount that you are risking and the amount that will be deducted from your account.
Please check Betting Rules Term 1.8 for further details.
Please note that for all bets on all markets for all sports, live betting, or in-running betting, occurs from a 0-0 scoreline. At no point is the current score deducted from the final score to work out if you have won or lost your bet.
Please check Betting Rules Term 1.9 for further details.
What deposit method do you accept?
We accept Local Bank Transfer, NETELLER and Moneybookers. However, it will depend on your chosen currency and your location. Please click here for further details.
Please note that we can only process your withdrawal request using the same payment method used for all previous deposit and withdrawal transactions. For instance, if you have been transacting with us using NETELLER, it is only with NETELLER that we can process your request for withdrawal.
Contact the gdplay99 Customer Support for any other concerns or questions on how to prevent your withdrawal requests from being denied in the future.
In order to use MoneyBookers for deposits, your MoneyBookers email (account) must be the same as your registered email address with gdplay99. Please contact gdplay99 Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied
What is the minimum and maximum deposit amount?
Each deposit method may have a different deposit limit. Minimum and maximum deposits will be determined by the system and will be displayed on deposit page. If you require any clarification please contact our Customer Support.
What should I do if I am having a problem of making a deposit?
If you have any problem of making a deposit, please contact the Customer Support or click here to access live chat now.
What currencies do you accept?
We accept the below currencies:
How long does it take to process my deposit?
Processing times depends on your chosen method. If you require any clarification, click here or please contact our Customer Support.
How can I make a withdrawal?
Your withdrawal method should be the same as your chosen deposit method. For example, if you make a deposit via NETELLER, you will have to withdraw using the same payment method.
In order to use MoneyBookers for withdrawals, your MoneyBookers email (account) must be the same as your registered email address with gdplay99. Please contact gdplay99 Customer Support before depositing if your registered email address is different to prevent future withdrawals being denied.
If you would like to make a withdrawal which is not the same as your original deposit method, please contact our Customer Support team who may be able assist you.
What is the minimum and maximum withdrawal amount?
Each withdrawal method may have a different withdrawal limit. Minimum and maximum withdrawal will be determined by the system and will be displayed on deposit page. If you require any clarification please contact our Customer Support.
Can I cancel a withdrawal request and how do I do it?
You can cancel your withdrawal request anytime within 48 hours of submission, this can be done from within your account, simply click on the CANCEL WITHDRAWAL button within the cashier then select the pending transaction that you wish to cancel. If your withdrawal request has exceeded 48 hours since the requested time, then please contact Customer Support.
What identification do I need to supply for making a withdrawal?
You do not need to provide any identification for making a withdrawal. However, there may be an occasion that we will request a copy of your proof of ID front and back and a copy of a recent utility bill for security reason.
I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?
Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.
How long will it take me to receive my withdrawal?
This will vary depending on your chosen withdrawal method. Click here to check processing time of our payment methods.
What are the features in Banking Details Page?
Players who use Local Bank Transfer payment method can now add, view, and delete their enrolled bank accounts.
You may also set a preferred bank account.
If you have not enrolled a bank account or a newly registered player, clicking "Withdraw" in the menu shall redirect you to the enrollment page.
How to enroll my bank account in withdraw?
You may access it through the Banking Details Page in Cashier and click "Add Banking Detail" and fill out the form.
Kindly ensure that the enrolled bank account is the same as your bank account holder's name and registered gdplay99 account name to avoid withdrawal issues.
How many bank accounts can I enroll?
You may add up to 3 bank accounts for withdrawal
How to view my enrolled bank accounts?
You may access it through the Banking Details Page in Cashier and a table will display your enrolled bank account details
How to edit my enrolled bank accounts?
Currently, this is not available. But you may delete the bank account you wish to edit and manually add a new one.
How to set my bank account as preferred?
Click the view icon and click the "Set as Preferred" toggle button.
Once saved, there will be a green check icon beside the bank account number.
How to delete my enrolled bank accounts?
Just click the trash icon to delete your bank account.
Can I change or update my personal information?
If you would like to change or update your information, you may go to "My Profile" under My Account. Should you wish to change any sensitive information, please contact our Customer Support through email or live chat. Our Customer Support team will gladly assist you. Upon validation of your account, we will update your registered information.
What should I do if I have forgotten my username or password?
If you have forgotten your username or password, simply click here. Our Customer Support team will assist you.
How can I change my password?
You may change your password by going to "Change Password" under My Account. Fill up the required fields. Once your password has been successfully changed, your old password will be rendered invalid.
I tried to login many times but still received the error message, "Wrong username/password".
If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or password field, the system temporarily locks your account. Please note that the system allows you to input your password only three times, and if you failed on the third attempt your account will be automatically locked for 30 minutes.
How do I close my account?
Please contact our Customer Support team.
Can I have more than one account?
The rules of our site prohibit multiple accounts. We only allow one account per household.
How do I transfer funds to my casino or poker account?
Please contact our Customer Support team who will be happy to assist you.
If you would like to change any information within your account, please contact our Customer Support team who will be happy to assist you.
How to verify my mobile number?
To verify your mobile number, simply click the "Verify" button beside your registered number under My Profile. Once clicked, our system will send a 6-digit verification code to your mobile number. Enter the code on the required field. Once successfully verified, a verified icon will be seen beside your mobile number.
What if I did not receive any verification code?
Please contact our Customer Support through email or live chat. Our Customer Support team will gladly assist you.
What are the wallets and how can I transfer funds to my gdplay99 accounts?
Each Dafa Product has its corresponding Wallet where you can deposit/ withdraw your funds. On the Deposit and Withdrawal pages, click the “Deposit to/Withdraw from” drop-down list, and choose the Product where you would like to transfer your funds. For example, if you want to deposit to your Casino account, choose Casino from the Product list. Once you have already deposited, it will automatically be reflected on your Wallet, under the ‘Your Balances’ section on the left side.
The list below shows the product and its corresponding wallet name:
Product | Dafa Sports | OW Sports | Casino | Poker | Keno | Live Dealer, Games & Virtuals |
---|---|---|---|---|---|---|
Dafa Sports | Sports | Casino | Poker | Keno | Live Dealer, Games & Virtuals |
Is my personal account information secure in gdplay99?
We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith gdplay99 believes such action is necessary to comply with a legal process.
What are the major differences betweeen Dafa Sports and OW Sports?
Where can I find all Sports betting Rules and Regulations?
You can find all sports betting Rules and Regulations under our 'Rules and Regulations' page here.
How do I place a Mix Parlay bet?
What are the minimum and maximum amounts that I can bet?
The minimum amount that you can bet depends on the currency of your account. The maximum amount that you can bet depends on the trend of the betting market. If you are not sure and would like to find out more, please contact our Customer Support team.
How do I cancel my bet?
Once a bet is placed unfortunately it cannot be cancelled.
Can I place a bet via mobile?
You can now place your bet in your mobile phone via WAP.
Enter https://www.gdplay99.com/sports or https://mobile.gdplay99.com/sports in your mobile browser. Once logged in, you can place your bets mobile.
Can I place a bet via telephone?
We currently do not provide this service.
Can I bet on horse racing?
We now provide betting on horse racing.
Why was my bet voided?
If a sporting event or match is suspended, abandoned or terminated, then the entire match will be considered void. Matches will be declared void irrespective of any official decision to honour the result.
The stake will be returned on any single selection. Void bets in a mix parlay will be treated as non-runners and the stake will run onto the remaining selections in the bet.
What in-play betting markets do you offer online?
Soccer, NBA, Baseball and Tennis
What is handicap betting?
Handicap means betting when one competitor or team receives a virtual head start (effectively leading by that head start before the Event begins). The winner is the competitor or team with the better score after adding the given handicap to the result. Remaining Handicap rules are set out in the Specific Event Betting Rules.
What currencies can I use to bet with?
How do I check all my betting transactions?
You can check all your betting transactions by clicking on the 'Bet List' button located on the top of the Sportsbook page.
How does Asian Handicap betting work?
Asian Handicap betting means betting on which team will make the most number of goals based on the final score inclusive of any handicaps.
How can I find results of sports betting events?
You can click on the 'Results' button on the top of the Sportsbook page. You can then select the particular date and sport from here.
What should I do if I have problem with accessing the gdplay99 website?
Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.
What should I do if I cannot log into my account?
Check the explanation of error code shown on the screen when the problem occurred and contact our Customer Service team.
What should I do if I can't load the sportsbook pop up window?
There are few solutions that you can try;
What should I do if I encounter problem with connection?
Check your internet connection status or contact your internet service provider.
List of error code & explanation:
User Registration
Error Code | Error Description |
---|---|
1001 | Session ended due to inactivity. Please Login again to continue. |
0 | Account registration failed. Please contact our Customer Support for assistance. |
1 | Registration complete. Thank you for signing up! Simply choose your preferred Payment Method, Deposit and Bet now! |
002 | Invalid Username. Username should be between 8-30 characters and alphanumeric (a-z, A-Z, 0-9). |
003 | Invalid First Name. Please use only letters or Chinese characters. |
004 | Invalid Last Name. Please use only letters or Chinese characters. |
005 | Invalid birth date. Please input only numbers and select the year from the drop down menu. You must be at least 18 years of age to register with us. |
006 | Invalid address. Please input only numbers, letters and/or Chinese characters, up to 160 characters. |
007 | Invalid Password. Password should be between 6-12 characters and alphanumeric (a-z, A-Z, 0-9). |
008 | Invalid email address. Please ensure you enter your correct email address. Example: [email protected] |
009 | Invalid answer. All answers are exact case sensitive and must be entered as given. |
010 | Invalid security code. Please try again. |
011 | Invalid Contact Number. Contact number should be only numbers. |
012 | Invalid Username. Please use only letters, numbers and Chinese characters, between 3-15 characters and should begin with a letter. |
013 | Invalid Password. Please use only letters and numbers, 6-12 characters only. |
014 | Invalid First Name. Please use only letters and Chinese characters. |
015 | Invalid Last Name. Please use only letters and Chinese characters. |
016 | Invalid Email. Email should be between 5-50 characters and alphanumeric (a-z, A-Z, 0-9). Please ensure you enter your correct email address. Example: [email protected] |
017 | Invalid City. City should be letters and/or Chinese characters, and maximum of 64 characters. |
018 | Username already exists. Please choose a different username. |
019 | Email already exists. If you have forgotten your username and/or password, please click here. Otherwise, contact our Customer Support for assistance. |
020 | You must be at least 18 years of age to register with us. |
021 | Invalid Address. Only up to 160 characters are allowed. |
022 | Invalid Contact Number. Only 20 characters are allowed. |
023 | An error has occurred. Please refresh and try again or contact our Customer Support. |
024 | Username already exists. Please choose a different username. Username should be between 3-15 characters and alphanumeric (a-z, A-Z, 0-9). |
025 | A welcome email has been sent to you. Please check your registered email inbox and contact our Customer Support for an update on your registration status. |
Error Code | Error Description |
---|---|
1 | Welcome, ! |
002 | Invalid Username. Please try again. |
007 | Invalid Password. Please try again |
026 | Invalid Security Code. Please try again. |
027 | NA |
Error Code | Error Description |
---|---|
0 | Unfortunately your password retrieval was not successful. |
1 | Your new password has been sent to your registered email address. |
002 |
Invalid username. Unfortunately your password retrieval was not successful. Please contact our Customer Support. |
028 | Invalid Answer. All answers are exact case sensitive and must be entered as given. Please try again. |
029 | Invalid code. Please try again. |
Error Code | Error Description |
---|---|
1 | Your password has been successfully changed. |
030 | Please enter your current password. |
031 |
Invalid username. Unfortunately your password retrieval was not successful. Please contact our Customer Support. |
032 | New passwords do not match. Please try again. |
Error Code | Error Description |
---|---|
1 | Deposit successful. |
0 | Sorry, we cannot process your request. Please contact our Customer Support for assistance. |
003 | Please enter the amount you wish to deposit. |
034 | Invalid Amount. Please enter the amount you wish to deposit. |
007 | Invalid Password. (The password you have entered is incorrect.) Please try again. |
035 | Please enter your password. |
036 | An error has occurred. Please refresh and try again or contact our Customer Support. |
Error Code | Error Description |
---|---|
1 | Thank you. Your Withdrawal request has been successfully submitted. If you wish to cancel this withdrawal, please click here. |
0 | Sorry, we cannot process your request. Please contact our Customer Support for assistance. |
037 | Please enter the amount you wish to withdraw. |
038 | Invalid amount entered. Please enter the withdrawal amount in numbers. |
007 | Invalid Password. (The password you have entered is incorrect.) Please try again. |
035 | Please enter your password. |
039 | Your requested withdrawal amount is lower than the allowed minimum. |
036 | Account balance did not update. Please refresh to try again or contact our Customer Support. |
Error Code | Error Description |
---|---|
1 | Your withdrawal request has been successfully cancelled. |
0 | Sorry, we cannot process your request. Please contact our Customer Support for assistance. |
1001 | Session ended due to inactivity. Please Login again to continue. |
Error Code | Error Description |
---|---|
1 | [Number of records] found. |
1001 | Session ended due to inactivity. Please Login again to continue. |
037 | No Transactions found. |
Error Code | Error Description |
---|---|
1 | Your Payment Account has been successfully registered. |
1001 | Session ended due to inactivity. Please Login again to continue. |
038 | Invalid Nickname. Nickname should be numbers, letters and/or Chinese characters, and maximum of 20 characters. |
039 | Invalid Nick Name. Please use only letters, numbers and Chinese characters, up to 20 characters. |
040 | Invalid NETELLER Account ID. NETELLER Account ID should be numbers, up to 12 characters. |
041 | Invalid NETELLER Account ID. Please use only numbers, up to 12 characters. |
042 | Invalid NETELLER Security ID. NETELLER Security ID should be numeric, up to 6 characters. |
043 | Invalid NETELLER Security ID. Please use only numbers, up to 6 characters. |
007 | Invalid Password. (The password you have entered is incorre |
035 | Please enter your password. |
Why can’t I access the gdplay99 website?
Please contact our Customer Service team for assistance.
Why can't I see part of the website graphic?
There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise using Adobe Flash version 9 or later.
If the problem still occurs, please contact our Customer Service team.
How can I contact the Dafabet Customer service team?
You may contact our Customer Service team via Email, Live chat, QQ, or our toll free phone number. Please find details under Help/Contact Us.
How do I use live chat?
Simply click on the 'Live Chat' banner on the right hand side of the homepage or click on the 'Help' section at the top of the homepage to access live chat.
What languages do you offer for the live chat service?
We have Simplified Chinese, Traditional Chinese, Korean, Bahasa Indonesia and English available 24 hours a day, 7 days a week.
How long will it take for the customer service team to reply my email?
We will aim to reply to your email within 2 hours.
What is the email address for the customer service team?
What is the customer helpline number?
International: Your Country's International Access Code +800-7423-2274
China: (4001)-266-822
Why do you need my email address for?
We need your email address for contacting you with important information, latest news and promotions, and to assist you with any queries you may have.
How can I be an affiliate of Dafabet?
Please refer to the affiliate page for details.
Is it legal for me to bet?
You will need to be over the age of 18 to bet with us.
How do I receive the latest update on Dafabet news and promotions?
In order to receive Dafabet's latest news and promotions, please make sure you have ticked the box under the statement ‘I would like to receive information about promotions and updates.’ within the registration page. If you have failed to do this, please contact our customer service team who will make this change for you.
What if I encounter suspicious websites?
Founded in 2010, Philippine, Dafabet is the one of the first licensed online gaming companies under the regulation of CEZA and First Cagayan as well as the local laws. It had become a favoured on-line sports betting with its strict operation and customer-first spirit in four years. Now, owing to its considerate service and perfect reputation, Dafabet is the first-choice of many players.
But recently, unlicensed operators have copied the Dafabet site in attempts to scam unsuspecting customers. Dafabet here kindly reminds all players to be careful and here are some tips to identify fake websites:
What is Casino and PT+?
Casino and PT+ are Dafabet’s products that are fully powered by Playtech. Both offer carefully selected RNG and Live Games that best fits the gaming wants and needs of our customers.
What's the difference between Casino and PT+?
There's also Playtech in Dafabet Games and Live Dealer. How do they differ from Casino and PT+?
The main difference is the supported wallet. Dafabet Games and Live Dealer uses Common Wallet. Funds in Common Wallet can be used across all available gaming providers that supports it. Casino and PT+ supports their own wallets. This means the funds in your Casino Classic wallet in the Cashier can only be used in games displayed under Casino. The same goes with PT+.
Where can I access these products?
CASINO
Desktop: Website and Downloadable Client
Mobile: Website and Native Application
PT+
Desktop and Mobile websites
What are Downloadable Applications?
Downloadable Applications are platforms you can download and install in your devices. Compared to websites which requires the entire website to load, you only need to load the application for the brand you wish to play on.
How can I use Downloadable Applications?
Depending on the device you're using, our website displays DOWNLOAD buttons for fast and easy installation. However, these applications do not support devices using Apple operating systems.
What are your available game types?
What are the differences between these game types?
RNG
RNG or Random Number Generated gameplay is player against the game. The results are determinded by a game's math and algorithm.
SLOTS
Slots is a game type that uses paylines or winlines combination for an outcome. Being an RNG game, its gameplay is player against the game, and results are determinded by a game's math and algorithm.
TABLE & CARD GAMES
Both Table and Card unlike Slots, do not display reels and paylines and results use different basis. The gameplay requires tables, cards, or other gaming devices such as dice and wheels which are dealt by someone. They are available in both RNG and Live modes.
LIVE GAMES
Live Games are hosted from physical studios. Majority of our tables have a live dealer interacting with the participants. Compared to other providers, Playtech Live games also offer a hybrid type called - Live Slots.
LIVE SLOTS
Live Slots is a hybrid game type, but more Live than it is Slots. As the name suggests, it's a mix of Slots gameplay with the Live interaction from a dealer added.The spins are done by a live person, and all participating players see the same game round.
How can I know more information about your games?
All of our game contain Help Files. They can be accessed inside each game and will keep you informed about:
My gameplay got interrupted. What should I do?
You may contact our 24/7 Live Customer Support. Our teams will check the interrupted session from our systems to resolve it accordingly.
I could no longer send chat messages in Live Games. What happened?
You might have been automatically banned by Playtech's system from using the Live Games chat feature. Please avoid using profanities in chat.
Can I request Live Games chat to be reactivated for my account again?
Yes, but only for a limited number of times. This is to keep the chat environment fun for other customers and the dealers as well. You may contact our 24/7 Live Customer Support for reactivation request. The request will be assessed further by our teams and inform you if it's approved or declined.
How can I start playing?
I have funds in my account, why does the game tell me I have insufficient funds?
TYPES OF BONUSES
CASH
Cash bonus is as good as real money. It does not have wagering requirements and can be withdrawn anytime.
PRE-WAGER
Pre-wager bonus can be used across all Game Types. It requires a certain amount of bet wagered before bonus winnings can be withdrawn calculated with a multiplier. The wagering amount and rules vary depending on the promotion, so make sure to check their respective Terms and Conditions.
FREE SPINS
Free Spins bonus can only be used for both Live and RNG Slots games. Depending on the promotion, such bonus can be given with wagering requirements or good as cash.
GOLDEN CHIPS
Golden Chips bonus can only be used for both Live and RNG modes of Table and Card games. Depending on the promotion, such bonus can be given with wagering requirements or good as cash.
I accidentally Declined my bonus. Can I still request for it?
Of course! You may contact our 24/7 Live Customer Support. Simply provide the relevant details so our teams can check and verify your case and credit it back accordingly.
I received Free Spins / Golden Chips from a promotion. Why can't I use it?
Free Spins and Golden Chips bonus have a pre-defined list of games where you can use it per promotion. Make sure to check the Featured Games in their respective pages.
How does wagering requirement work?
Meeting the wagering requirement allows you to withdraw the winnings from your bonus money. The calculation is based on an amount and a multiplier which differs per promotion. An amount can be based on the bonus or the sum of your deposit and bonus amounts.
E.g.
You received USD10 bonus with 10X wagering requirement based on the bonus amount.
You finish playing the USD10 bonus and won USD1000.
To withdraw the winnings, you need to bet USD100.
I qualified for a promotion but don't want to receive the bonus because of the wagering requirement. Can I Decline?
Of course! Our bonuses support an Accept / Decline feature to accommodate such preferences.
The bonus didn't let me Decline my bonus, can I request for removal?
Of course! You may contact our 24/7 Live Customer Support. Simply provide the relevant details so our teams can check and verify your case and remove it accordingly.