Welcome to visit ACEPLAY website

Introduction

The following terms and conditions (the “Terms”) set out the basis upon which this website www.ACEPLAY.com (the “Website”) and its related or connected services (the “Service”) will be provided to you.

Please go through these terms thoroughly as they form a binding legal agreement between you (the “Customer”) and us. By opening an account (the “Account”) and using the Service, you agree to be bound by these terms, and any future amendments to these Terms.

ACEPLAY reserves the right to amend these Terms at any time. For nominal amendments, we may not give prior notice to our customers. However, when there are major changes to our Terms, we will notify our Customers in advance and may require them to re-confirm acceptance of the revised Terms before the changes come into effect. If you object to any such changes, you must stop using the Service with immediate effect and the termination clauses below will come into effect. By continuing to use of the Service signifies that you agree to be bound by such changes. Any unsettled bets made prior to the changed Terms will be subject to the earlier Terms.

For clarifications on how to use the Service and even the placement of bets, please contact ACEPLAY via our “live” chat on https://direct.lc.chat/11260732/.

Kindly take note that ACEPLAY’s “live” chat function will be the ONLY means of communication between us and the Customer.

1. User Obligations

By using this Service, you acknowledge that you are:

• Above 18 years old or legally recognised as an adult by the laws of your country, and can enter into a binding legal agreement with ACEPLAY;
• Residing in a country where it is legal to place bets on ACEPLAY;
• The authorised user of the credit/debit card or payment service that you use;
• Able to pay for your bets;
• Using the Service solely as a private individual in your personal capacity and not acting on behalf of someone else or another entity;
• Aware that by placing bets, there is a chance that you may lose some or all of the money that you have deposited with us and that you will be fully responsible for this loss;
• Using the Service for legitimate betting purposes only and will not manipulate any element within the Service that will compromise the integrity of the Service;
• Willing and able to make all payments to ACEPLAY and will not attempt to reverse any payment made to avoid paying your dues;
• In agreement to use this Service in good faith at all times.

2. Registration

By using this Service, you acknowledge that you are:

• ACEPLAY is not obliged to open an account for any user and, as such, reserves the right to refuse a registration application without giving an explanation whatsoever to any applicant, should we deem, that proceeding would compromise the integrity of the Service;
• All Customers must complete the registration form, read and accept these Terms, and provide valid proof of identification (i.e. India Pan card) when required;
• All Customers must keep their personal information including contact details up to date on their Accounts;
• Upon receiving your application, ACEPLAY may contact you to request further information and/or documentation in order for us to comply with our regulatory and legal obligations;
• ACEPLAY reserves the right to suspend or restrict a user’s betting activities until the required information has been furnished. Users must understand that this is a statutory requirement and is done in accordance to applicable gaming regulations and anti-money laundering legal requirements;
• All Customers are expected to fund their ACEPLAY Accounts using the payment methods set out on the payment section of this Website;
• All Customers are allowed to register ONLY ONE account with this Service, failing which all the Customers’ Accounts will be subject to immediate closure;
• All Customers are not allowed to appoint representatives, relatives, friends, or any other parties/persons to register an account on their behalf;
• All Customers may be subject to background checks by third-party information providers to ensure their financial worthiness and for identity verification purposes;
• All Customers must take every care to keep their account passwords strictly private and confidential, and change such passwords regularly. Passwords must contain at least eight characters, comprising both letters of the alphabet and numbers. Passwords must begin with a capital letter;
• All Customers must understand that it is of utmost importance to safeguard their own passwords and should there be any compromise, it would be at their own risk and expense. Users should LOG OUT of the Service after each session, and if they discover that their Accounts have been hacked into, should notify ACEPLAY as soon as possible via our “live” chat function on https://direct.lc.chat/11260732;
• In cases where Customers suspect that their Accounts have been hacked into, they must be prepared to provide additional information/documentation for identity verification purposes;
• All Customers must be responsible for all activities on their Accounts including access by another party, be they authorised or unauthorised by the user;
• All Customers are not allowed to transmit screenshots (or anything similar) to another party. Users must also not present to another party a distorted image of this Website in any form;
• The currency for all deposits, withdrawals and bet placements on ACEPLAY will be INDIAN RUPEES and TETHER (USDT) only.

3. Prohibitions and Restrictions

This Service should NOT be used:

• By anyone below18 years of age or who is not legally recognised as an adult by the laws of his/her country, and as such, cannot enter into a binding legal agreement with ACEPLAY;
• For collecting user names and/or any other personal information of other users of this site by any means;
• To disrupt or unduly affect or influence the activities of other users or the operation of the Service in general;
• To promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice.

In addition, Customers understand that they:

• Cannot sell or transfer their Accounts to another party or entity, or conversely, acquire an account from another party or entity;
• Cannot transfer funds between Accounts by whatever means;
• Cannot use their Accounts for unauthorised purposes, and if are found liable, will have their Accounts terminated and, if deemed necessary, may face legal actions.

4. User Privacy and Confidentiality

ACEPLAY assures our Customers that any information provided to us by you will be protected and processed strictly according to these Terms and our Privacy Policy.

We will not reveal the identity of any user who wagers on our Service unless the information is required by law by the authorities such as the Police in connection with investigation of fraud, money laundering, or sports integrity issues, or by banks or other financial entities (namely payment suppliers) in relation to financial matters.

Upon registration, your information will be stored in our database, and as such, may be transferred to jurisdictions with varying levels of protection and security. By agreeing to these Terms, you agree that your personal information may be subject to such transfer for the purpose of the provision of this Service.

5. Account Matters

As a Customer, you understand that ACEPLAY:

• Only accepts deposits and withdrawals in Indian Rupees and Tether (USDT). Credit will not be given for the use of this Service;
• Reserves the right to terminate or suspend your Account without prior notice and refund any monies therein if we have reason to believe that you are not complying with these Terms and your continued use of this Service may compromise its integrity or fairness. Please be aware that we may not always provide reasons for such actions. We will, however, honour all contractual obligations already matured;
• Reserves the right to refuse, reject or restrict any wager at any time for whatever reason, including bets perceived to be placed in a suspicious manner with the intention to circumvent our betting limits and/or our system regulations;
• Users whose Accounts have been closed or suspended for the above-mentioned reasons may have their bets voided or cancelled;
• Will withdraw any amount that has been mistakenly credited to a user’s Account after the user has been duly notified;
• Will deem that a user is in debt to us should his/her Account go overdrawn;
• Expects all Customers to inform us as soon as they become aware of any errors in their Accounts;
• Expects Customers who deem themselves addicted to gambling to self-exclude themselves from ACEPLAY. Alternatively, users may set limitations on their wager amounts. Requests for self-exclusion or wager limitations can be done by contacting us via “live” chat on https://direct.lc.chat/11260732/. We will process such requests accordingly. However, requests for reversals (i.e. Removing/reducing limitations) will be done after a 7-day cooling-off period;
• Prohibits Customers to sell, transfer or pledge their Account to another individual or entity. In terms of transfer of assets, this includes, but is not limited to, account ownership, deposits, bets, winnings, rights, and claims. This transfer prohibition also encompasses, amongst others, any encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in any shape or form with another party or entity;
• Can be contacted for closure of your Account with us via “live” chat on https://direct.lc.chat/11260732/.

6. Deposit of Funds

ACEPLAY Customers may deposit funds into their Account by credit/debit card, netbanking, or USDT. All deposits should be made in INDIAN RUPEES, which is the default currency of all Accounts on our Website.

Our Customers are advised to take note that fees and charges may arise in respect of such deposits and withdrawals, and thus be responsible for such fees and charges.

As we are not a financial institution, ACEPLAY relies on third-party electronic payment processors to process credit and debit card deposits. As such, our Customers’ Accounts will only be credited if and when we receive an approval and authorisation code from the payment issuing institution. Without such authorisation, their Accounts will not be credited with those funds. Upon approval, funds will be deposited and held in the respective Customer Account.

Once again, as we are not a financial institution, our Customers will not be entitled to any interest on their outstanding account balances and any interest accrued on these Accounts will be paid to us.

ACEPLAY hereby makes it explicitly clear that under no circumstances should funds originating from ill-gotten gains be deposited with us.

7. Withdrawal of Funds

ACEPLAY Customers may withdraw up to INR5,00,000 per day subject to ONLY THREE transactions per day. All withdrawals must be made in INDIAN RUPEES, unless otherwise agreed by us.

We reserve the right to request documentation to verify our Customer’s identity before granting withdrawals from their Accounts. Such requests for supporting documentation stands so long as our Customers hold a valid Account with us.

All withdrawals must be made to the original credit/debit card, bank account, or USDT account used by our Customers to make payment to their ACEPLAY Accounts. Under certain circumstances, we may allow Customers to make withdrawals to a payment method other than their original payment method. This, however, will be subject to further security checks.

Should our Customers find that their Accounts are inaccessible, dormant, locked or closed, they could get in touch with ACEPLAY via “live” chat on https://direct.lc.chat/11260732.

8. Payment Transactions and Processors

ACEPLAY Customers should be willing and able to pay all monies owed to us on time. They will also not attempt to reverse any payment made so as to avoid paying their dues, failing which, they should reimburse us for any charge-backs, denial or reversal of payment they made, and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee per charge-back, denial or reversal of payment made.

To process payments, we reserve the right to use third party electronic payment processors and/or merchant banks. Provided that those terms do not conflict with the Terms set out here, we expect that our Customers agree to be bound by the terms of these other entities.

All transactions made on our site may be checked for suspicious activities to prevent money laundering or terrorism financing acts. When discovered, such suspicious transactions will be reported to the relevant authority.

9. Errors

While we at ACEPLAY make every effort to ensure an error-free operation, human error, system malfunction and/or connection issues occurring from time to time are not completely unavoidable. If such instances occur, we reserve the right to cancel or void all bets/wagers made at that time, and to correct such errors. We also reserve the right to take any money from your Account relating to the relevant bets or wagers.

We also reserve the right to recover from you any amount that we have overpaid you, and to adjust your Account accordingly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount.

Customers are obliged to inform us as soon as they discover an error with our Service. If a bug or virus is inadvertently transmitted to you as a result of such Service defects, we will not be held accountable and would be absolved from any direct or indirect costs, expenses, losses or claims arising from such errors.

10. Sports-specific and General Rules

When there is a contradiction between a sport-specific rule and a general rule, then the sport-specific rule will be given precedence over the general rule.

The winner of an event will be determined on the date of the event’s official result announcement. We do not recognise protested or overturned decisions for wagering purposes. Should any event be suspended after the start of the competition, we will decide according to our wagering rules specified for that sport.

All results posted shall be final after 72 hours and no queries will be entertained after that period of time. We will only reset/correct the results 72 hours after the results have been posted should it be made known by the results source that they have made a human error or that there was a system error.

The minimum and maximum wager amounts on all sporting events will be determined by us, and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts.

11. Promotions

ACEPLAY regularly holds promotions for the benefit of our Customers. For such promotions, the following rules shall apply.

• If we find that a Customer has made a strategy bet or auto system bet, this will be considered as a technical betting issue which fouls the rules, and the Customer may have the money in their account wallet forfeited or face suspension;
• If the Customer wants to withdraw their winnings anytime, they should opt for “No Bonus, No Rollover”;
• All ties, draw bets, both-side bets, voided and cancelled bets will not be considered as valid bets, and as such, will not be counted as valid turnover;
• In roulette games, ACEPLAY players are not allowed to bet over 15 numbers and/or to avoid bonus claims to hit rollover. Any player who runs afoul of these rules will be forfeited of their credit in the Account wallet with immediate effect;
• Promotions are limited to single SIGN-UP ACCOUNT, PERSON, NAME, DEVICE, IP ADDRESS, PHONE NUMBER, and BANK ACCOUNT;
• Any abnormal bets, cheating bets, strategy bets, scamming, bonus hunting, double-up bets, company betting and breach of policies will lead to funds/bonuses being forfeited and/or account suspension without prior notice;
• ACEPLAY reserves the right to modify, cancel, suspend, or terminate the above promotion or change its terms at any time without prior notice;
• These rules apply for these games: “live” casino, roulette, baccarat, blackjack, dragon tiger, sic bo, and dragon phoenix.
• Participating members must accept and comply with all these terms.

12. Communication Matters

All ACEPLAY Customers can reach us via “live” chat on https://direct.lc.chat/11260732/. Further to these Terms, we will communicate with our Customers from time to time via notices posted on our Website. Other forms of communication and information dissemination will be determined by us as and when the need arises. All communications and notices by either you or us shall be in writing and in the English language.

13. Force Majeure

Despite our best efforts to take preventive measures, ACEPLAY cannot be held liable for any failure or delay in providing our Service due to an unforeseeable event that is beyond our control. This includes an act of God; a trade or labour dispute; power failure; act, failure or omission of any government or authority; telecommunication failure of service; or any other delay or failure caused by a third party. ACEPLAY will also not be liable for any resulting loss or damage that you may suffer. In the face of such circumstances, we reserve the right to cancel or suspend the Service without incurring any liability.

14. Liability

According to the extent permissible by applicable law, ACEPLAY will not compensate our Customers for any reasonably foreseeable loss/damage, whether direct or indirect, suffered by our Customers if we fail to carry out our obligations under these terms unless we breach our duties imposed on us by law (including causing death/personal injury through our negligence). In such cases, we will not be liable to our Customers if that failure is due to:

• The Customer’s own fault;
• A third-party fault that is unconnected to ACEPLAY’s performance of these Terms. Examples include communications network performance, congestion, connectivity, computer equipment;
• Such other events that ACEPLAY could not have possibly foreseen despite our best efforts. Should we still be found liable under these Terms, our total aggregate liability to you within these Terms shall not exceed the value of the bets/wagers placed by you through your Account in respect of the product that caused the relevant liability. To prevent such incidences from occurring, we urge you, our Customers, to take every precaution to verify the suitability/compatibility of our Service with your devices before use, and install anti-virus software.

As this Service is strictly for personal use only, ACEPLAY will not be liable for business losses of any form.

15. Under-aged Persons

If we suspect or receive notification that our Customers are currently or were under 18 years of age (or are not legally recognised as an adult by the laws of their country) when placing bets/wagers on our Service, we will take immediate action to suspend their Accounts to prevent them from placing any further bets or making withdrawals from their Accounts. Subsequently, we will also investigate if our Customers are or were betting as agents or at the behest of a person under 18 years old (or below legal age). If it is found that our Customers fall under one of the above-mentioned scenarios, the following action will be taken:

• We will retain all winnings currently or due to be credited into their Accounts;
• We will demand that all winnings gained from betting through our Service while under age be paid to us, failing which, we will seek to recover all costs associated with the recovery of such sums;
• We will return any monies deposited into our Customers’ ACEPLAY Accounts.

In the event we suspect you are in breach of the provisions of this Clause 15 or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.

16. Anti-Money-Laundering and Know-Your-Customer Policy

It is our policy to actively take precaution that our Services are not being used to facilitate financial crime, money laundering, and/or terrorist activities. Besides preserving ACEPLAY’s reputation, such strict compliance with applicable laws and regulations will protect our senior management and staff from the risks of breaches of the law and regulations. These are the steps that we have taken to achieve these objectives:

• Commercial considerations cannot take precedence over ACEPLAY’s anti-money laundering commitment;
• ACEPLAY will appoint an Anti-Money-Laundering Officer (“AMLO”) and a deputy, and both shall be given every assistance and cooperation by all staff members to carry out their duties and responsibilities. The deputy will be the Chief Executive Officer (CEO);
• Comprising the Board of Directors, the Executive Management Committee and the AMLO, the senior management of the company will receive and consider the monthly compliance reports sent by the AMLO, and be responsible for the proper training of staff in conducting random analysis of transactions;
• ACEPLAY will strive to promote a culture of compliance towards the prevention of financial crime;
• ACEPLAY will be committed to ensuring that our Customers’ identities will be thoroughly verified at key junctures such as at acceptance;
• ACEPLAY will take stringent steps to ensure that staff are trained and educated about the law and their obligations under it, to establish procedures to implement these requirements, and to report to their superiors upon being aware of any suspicious activities.

ACEPLAY’s policies, procedures and internal controls are designed to ensure compliance with all applicable anti-money-laundering and anti-terrorist-financing regulations and regulatory guidelines. This will be reviewed and updated on a regular basis to ensure appropriate policies, procedures and internal controls are in place to account for both changes in regulations and changes in our business.

Definition of Money Laundering

• The conversion or transfer of property, being aware that such property comes from criminal activity or from participation in such an activity, in order to conceal or disguise the property’s illicit origin or to assist any person who is involved in the commission of such an activity to evade the legal consequences of that person's action;
• The concealment or disguise of the source, location, disposition, movement, rights with respect to, or ownership of a property, being aware that such property is derived from criminal activity or from participation in such an activity;
• The acquisition, possession or use of property, with knowledge at the time of receipt, that such property was derived from criminal activity or from participation in such an activity;
• Participation in, association and attempts to commit, as well as aiding, abetting, facilitating and counselling the commission of any of the actions referred to in the above three points.

Money laundering shall be regarded as such regardless of where the activities which generated the property to be laundered were carried out.

Definition of Terrorism Financing

Terrorism financing means the provision or collection of funds by any means, whether directly or indirectly, with the intention that they be used, whether wholly or partially, to carry out an act of terrorism.

Definition of our Know-Your-Customer Policy

In our Know-Your-Customer Policy, ACEPLAY commits to exercise due diligence on all prospective customers before entering into a business relationship. This includes, but is not limited to, identification and verification of their identities and/or their representatives and beneficial owners in terms of documents, data or information obtained from a reliable and independent source. Recognising that this is not a one-off exercise, ACEPLAY undertakes to continually follow-up and monitor our Customers, and be alert to any suspicious movements. As the case may be, we will seek our Customers’ co-operation to furnish further proof of identity.

17. Fraud

ACEPLAY will impose criminal and contractual penalties on any Customer involved in fraud, dishonesty or criminal acts. Any Customer suspected of involvement in such activities will have their payments withheld. The Customer shall indemnify and shall be liable to pay ACEPLAY on demand, all costs, charges or losses sustained or incurred by us. This covers any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.

18. Responsible Gaming Policy

ACEPLAY’s Responsible Gambling Policy aims to minimise the negative effects of problem gambling and to promote responsible gambling practices amongst our Customers.

While we support our Customers by offering them a wide range of games for their entertainment, it is our aim to provide a safe and innovative gaming platform for adults. The gaming products that we have sourced for our Website allow our Customers to play within their means and be entertained while doing so.

In all that we do, ACEPLAY is guided by principles of honesty, integrity, fairness and trustworthiness. Thus, we strive to avoid or, at best reduce, the problems that could arise from gambling activities, which could happen in the case of uncontrolled playing that leads to addiction. At the same time, we do our best to respect the rights of those who take part in games of chance so that our Website will continue to be a source of entertainment for them.

For us at ACEPLAY, responsible gaming is based on the following key areas:

Player and game security

Among the steps that we take to protect the security of our players are:

• Forbidding minors from participating in our games;
• Protecting the privacy of our Customers i. E. Securing their personal data and transactions;
• Engaging independent organisations to monitor the fairness and random nature of our products;
• Ensuring that our marketing communications is transparent and that we deliver on our promises.

Protection against gaming addiction

In our everyday lives, many activities can be considered as normal behaviour should we indulge in them in moderation. Examples include playing sports, eating, shopping or even consuming alcohol. It is when people over-indulge that it develops into an addiction and causes problem. Similarly, for the majority of people, sports-betting, casino-gaming, and other forms of gambling are different forms of entertainment when such games are played in moderation. It is only for a certain groups of individual that such activities can lead to problems.

ACEPLAY prohibits Customers with gaming addiction to participate further in our games. At the same time, such Customers are advised to contact relevant organisations that will provide professional counselling and support for their addictions.

We believe that being responsible for one’s own actions is the most sustainable form of gambling addiction prevention. We also believe that the ultimate decision to gamble or not, how much to wager on, and how much time to spend on such entertainment lies in the hands of the Customer. As a responsible service provider, ACEPLAY will play our part by providing transparent products, full information, and to conduct our business with integrity.

Protection of minors

ACEPLAY prohibits those under 18 years of age (or those not considered as adults in their countries) to participate in our games and make bets. Hence, we are very strict when confirming our Customers’ dates of birth upon registration. At the same time, we implore all parents and caregivers to be extra vigilant of their children’s/charges’ online activities. Adults should be responsible for keeping their ACEPLAY user ID and password safe from the knowledge of those below the age of consent. Our Customers are strongly encouraged to log out after each gaming session. We also encourage our Customers to install filter software that restricts Internet access that are deemed inappropriate for children and teenagers.

19. Our Intellectual Property

We trade as ACEPLAY. As the ACEPLAY name and logo are registered trademarks, any unauthorised use of our trademark and logo may result in legal action being taken against whoever is found guilty of such wrongdoing.

Our uniform resource locator (URL), www.ACEPLAY.com, is owned by us and any unauthorised use of this URL on another website or digital platform without our prior written consent is strictly prohibited.

Aside from our URL, you may not use our odds and/or “Marks” (trademarks, trade names, trade dress, logos) in connection with any product/service that is not ours, in any manner that is likely to cause confusion among our Customers/the general public or in any manner that will adversely affect our reputation.

Except as expressly provided in these Terms, ACEPLAY and our licensors do not grant our Customers (or users of our Website) express or implied rights, licence, title or interest in or to the Systems or the Marks. By using our Service, our Customers (or users of our Website) agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorised use or reproduction may result in legal action being taken against anyone guilty of such wrongdoing.

Our Customers understand that ACEPLAY is the sole owner of the rights in and to the Service, technology, software and business systems (the “Systems”) as well as our odds. As such, our Customers understand that they cannot use their personal profile for their own commercial gain (such as selling their status update to an advertiser); and if our Customers have selected nicknames that are deemed inappropriate, we reserve the right to remove such nicknames from their Accounts.

20. Your Licence

ACEPLAY will grant to Customers who comply with these Terms a limited, non-exclusive, non-transferable, and non-sub-licensable licence to access and use the Service strictly for their personal non-commercial purposes. Any violation of these Terms will render our licence to the affected Customers null and void.

Our Customers are hereby reminded that collection, storage, reorganisation, or manipulation of any information or content on our Service is strictly prohibited. Our Customers are therefore not allowed, under any circumstances whatsoever, to alter, publish, merge, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except when expressly permitted in these Terms or otherwise on our Website.

Any non-compliance to this Clause may also be a violation of our or third parties’ intellectual property and other proprietary rights which may subject the affected Customers to civil liability and/or criminal prosecution.

21. Your Conduct and Safety

As much as we would like our Customers to enjoy our Service, we hereby remind all our Customers that any unlawful, inappropriate or undesirable conduct and/or content and service postings are deemed as Prohibited Behaviour, and may lead to such Accounts and/or access to or use of this Service terminated immediately without prior notice. In addition, legal action may be taken against the affected Customer by another Customer, a third party, enforcement authorities and/or ACEPLAY with respect to such Customers having engaged in Prohibited Behaviour.

Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:

• Knowingly promote or share information that is false, misleading or unlawful;
• Conduct any unlawful or illegal activity (examples include criminal activity, violating another Customer’s or third party’s privacy and rights, creating/spreading computer viruses, harming the underaged, defrauding or scamming another Customer, impersonate another Customer or third party);
• Transmit unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, violent, hateful, or racially or ethnically objectionable content;
• Transmit any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary rights;
• Transmit content that contains a software virus or programming code that can interrupt, destroy or alter the functionality of our Service;
• Transmit unsolicited or unauthorised advertising or mass mailing (examples include junk mail, instant messaging, "spim", "spam", chain letters, pyramid schemes or other forms of solicitations);
• Interfere with, disrupt or reverse engineer our Service in any manner;
• Retrieve or index any information from our Service using robots, spiders or other automated mechanism;
• Create additional ACEPLAY Accounts using automation or under false or fraudulent pretences.

The above list of Prohibited Behaviour is by no means exhaustive and may be modified by us as and when necessary. If any of our Customers become aware of the misuse of this Service by another Customer or any other party, please contact us via “live” chat on https://direct.lc.chat/11260732/.

When deemed necessary, we will investigate and take action such as deleting the Customer’s posting(s) and/or terminating their Account. We will also take action against any Customer or third party who directly/indirectly/knowingly permits any third party to directly or indirectly engage in such prohibited behaviour. We may or may not give prior notice to the affected Customer(s) and/or third party(ies).

22. Links to Other Websites

The ACEPLAY website may have links to third party websites, which we do not maintain or have control over in any way. These links are put in place solely for the convenience of our Customers. Their presence on our Website do not constitute an act of endorsement by us in any way. Neither does it mean we are affiliated nor linked to these websites, their owners, or their contents in any way. We do not investigate, monitor or check these websites for accuracy. We recommend that, when accessing these websites, our Customers exercise their own judgement by reviewing their cookies and privacy policies, and other terms of use.

23. Self-exclusion

If our Customers feel that they are at risk of becoming addicted to gambling or suspect that they are already currently addicted to such activities, we strongly encourage them to exclude themselves from our Services for a specified period of time or permanently. Customers may self-exclude themselves by contacting our Customer Service via “live” chat on https://direct.lc.chat/11260732/.

During the period of Self-Exclusion, Customers will not be able to use their Accounts for betting. However, they will still be able to log in and withdraw any remaining balance. It will not be possible to re-open their Accounts during this period, and ACEPLAY will take steps to detect and close any new Accounts opened by these customers.

On our part, ACEPLAY will remove customers who have opted for Self-Exclusion from our marketing databases. On our Customers’ side, we hope that they will delete/uninstall all ACEPLAY apps, downloads and social media links. Similarly, they should disable all notifications by us on their devices.

As a holistic approach to abstain from gambling, we recommend these further steps:

• Self-exclude from all other gambling operators whom you have Accounts with;
• Install software that blocks access to other gambling websites;
• Seek support from a problem-gambling support service;
• Contact our customer care team for assistance and further information.

24. Contacting ACEPLAY

ACEPLAY has ONLY ONE channel of communication with our Customers, and that is by contacting our Customer Service personnel through our “live” chat function on https://direct.lc.chat/11260732/. Customers may use “live” chat to ask questions, lodge complaints, air their grievances, or express any concerns they may have.

Any dissatisfaction or dispute regarding bets must be lodged within three (3) days from the date of the wager. Customers must provide full details of their grievance. Any claims after this period will not be honoured. We will, as far as possible, respond to such cases within a few days.

In the case of disputes between our Customer and us, our Customer Service Department will try our best to reach a mutually agreeable solution. Should this not be possible, our Customer Service Department will refer the matter to our management.

25. Registration and Account Security

All ACEPLAY Customers must provide their real names when registering with our Website. We will verify this with their PAN cards.

In addition, all Customers:

• Must not provide any false personal information on the Service;
• Must not create an Account for anyone other than themselves;
• Must not use their personal profiles for commercial gains (such as selling their status updates to advertisers);
• Must select a nickname for their Accounts but understand that ACEPLAY reserves the right to remove or reclaim it if deemed necessary.

26. Assignment

Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without our prior written consent, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.

27. Severability

In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

28. Breach of These Terms

When our Customers breach these Terms, we will use every possible means to remedy the situation. However, we may also resort to suspending or terminating their Accounts, and refusing to continue to provide them with the Service if deemed necessary. In such cases, we may or may not give the affected Customer prior notice.

29. General Provisions

Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer of ACEPLAY. These Terms will survive the termination of your ACEPLAY Account for any reason.

Gender. Words that imply the singular shall include the plural and vice versa. Words that imply the masculine shall include the feminine and neuter genders and vice versa. Words that imply persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.

Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. Our failure to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of our right to enforce such provision at any other time.

Headings. The division of these Terms into paragraphs and sub-paragraphs and the insertion of headings are for easy reference only, and shall not affect or be utilised in the construction or interpretation of these Terms. The term "these Terms" refer to these Terms and not to any particular paragraph or sub-paragraph or other portion hereof and include any agreement supplemental hereto. Unless the subject matter or context is inconsistent, references to paragraphs and sub-paragraphs are to paragraphs and sub-paragraphs of these Terms.

Acknowledgement. By accessing or using the Service, you acknowledge that you have read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.

Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.

Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.

ACCEPTANCE OF THESE TERMS AND CONDITIONS

You hereby accept that you have read, understood and are willing to abide by the above Terms and Conditions.